Manager, Customer Success Engineering

Job overview

The Manager, Customer Success Engineering role follows a hybrid schedule in Austin, TX, with three in-office anchor days: Monday, Tuesday, and Thursday. Compensation is not specified. The role builds Sonar’s Austin customer solutions engineering hub, supporting Mid-Market and Enterprise customers of its AI code verification and governance products.

What you'll do

• Recruit, onboard, and develop Customer Solutions Engineers
• establish hub culture, workflows, and execution standards
• oversee customer technical health, product adoption, and value realization
• coach team members
• coordinate with global counterparts
• partner with Sales, Product, and Support
• and serve as a customer escalation point and technical advisor.

What we're looking for

Skills & competencies

customer success engineering manager

sonar

austin tx

hybrid

monday–tuesday–thursday in-office

customer solutions engineering

team leadership

customer adoption

enterprise customers

mid-market customers

ci/cd

devsecops

ai code verification

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 8+ years in customer-facing technical roles and at least 3 years in people management or team leadership. Candidates must be based in or willing to relocate to Austin.

About the employer

Sonar is hiring for this role. Industry: Software Publishers. Sector: 51.