Customer Service Agent (Full-Time)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Customer Service Agent (Full-Time) is an onsite role based in Las Cruces, NM. Compensation is not specified for this position, which supports the customer service and sales operations team at MCI Careers. This role exists to manage inbound and outbound customer interactions, resolve service issues, and promote new products. It contributes to the company's mission of delivering high-quality customer experience solutions for diverse clients.
What you'll do
- Handle inbound and outbound contacts
- ensure first call resolution
- research systems for information
- document customer claims
- lead fact-finding discussions
- answer questions using scripts
- comply with confidentiality requirements
- escalate issues
- attend training
- adhere to schedule.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmmci careerscustomer serviceinboundoutboundsalesno degree requiredonsiteweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Career advancement opportunities, training, and professional development.
Why this role
Opportunities for advancement into supervisor, trainer, and operations management roles.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: b60aa9dd-a616-47bb-953d-e4497bfd661a