L1 Service Desk Administrator

Job overview

The L1 Service Desk Administrator role is onsite in Scottsdale, AZ, and is full-time; compensation is not specified. The position is in GMI’s Managed Services department and serves as a first point of contact for customer users. The role exists to triage and resolve basic support requests, route out-of-scope issues appropriately, and help maintain service levels. It contributes to customer support through timely ticket handling, clear communication, and accurate use of documented procedures.

What you'll do

• Answer calls from assigned service desk and help desk queues
• respond to tickets within customer service-level agreements
• answer tickets through the internal chat system
• troubleshoot password, application, and workstation issues
• perform customer onboarding and offboarding according to procedures
• communicate significant incidents to the supervisor
• coordinate with the service desk team
• identify improvements to team performance and documentation
• follow escalation procedures
• and travel among client sites as required.

What we're looking for

Skills & competencies

full-time

l1 service desk administrator

scottsdale az

gmi

managed services

help desk

ticket support

basic troubleshooting

password resets

microsoft teams

google it support certificate

arizona fingerprint clearance

under 10% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• unlimited vacation
• advancement opportunities.

Why this role

Requires a high school diploma or GED, a valid driver’s license, a Google IT Support Professional Certificate, and ability to clear Arizona Level 1 fingerprint clearance. The listing states travel under 10%; the description also mentions travel among client sites as required.

About the employer

GMI is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.