Desktop Support Technician II

Job overview

The Desktop Support Technician II role is onsite in Irving, TX, San Diego, CA, Las Vegas, NV, or Columbus, OH, for a one-year duration; compensation is not specified. IT1 is a national technology solutions provider, and this role supports a client location. The technician provides hands-on and remote end-user support, including white-glove assistance for executives and VIP users, troubleshooting, endpoint lifecycle work, and meeting and event technology support. The role helps keep employees productive and business operations running smoothly through responsive service and accurate documentation.

What you'll do

• Provide end-user technical support and own incidents through resolution
• support executive and VIP users
• set up and troubleshoot conference room, audio/visual, and collaboration technology
• diagnose Windows, application, network, and access issues
• install and maintain computers and peripherals
• support device deployment and onboarding/offboarding
• use ITSM tools
• document work and contribute to knowledge-base materials.

What we're looking for

Skills & competencies

desktop support technician ii

it support

onsite

irving tx

san diego ca

las vegas nv

columbus oh

it1

vip support

windows support

servicenow

conference room technology

endpoint support

one-year position

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits with subsidized premiums
• two weeks of paid time off in the first year, increasing with tenure
• most major holidays off
• 401(k) with employer match
• onsite fitness center.

Why this role

The posting specifies a one-year position and lists four onsite locations: Irving, TX; San Diego, CA; Las Vegas, NV; and Columbus, OH.

About the employer

IT1 is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.