Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in Dallas, TX, with a stated first-year salary potential of $45,000–$75,000. The position is with a State Farm independent contractor agent and supports the agency’s customer service work. The representative responds to customer questions about insurance availability, eligibility, coverage, policy changes, claims, and billing. Through follow-up and needs-based education, the role supports customer loyalty and the overall insurance experience.

What you'll do

• Answer phones and greet clients
• establish and maintain customer relationships
• respond to insurance inquiries about availability, eligibility, coverage, policy changes, transfers, claims, and billing
• and educate customers about insurance options through a needs-based review process.

What we're looking for

Skills & competencies

insurance customer service

dallas tx

state farm agency

customer service

policy changes

claims

billing

insurance options

property and casualty license

life and health license

$45k–$75k

Work arrangement

• Weekend coverage required

Benefits & perks

• Salary plus commission or bonus, paid time off, dental, health, and vision coverage, and advancement opportunities.

Why this role

The posting describes a $45,000 base plus commissions for experienced, fully licensed Property and Casualty candidates; unlicensed candidates start at $30,000 with $5,000 increases after obtaining licenses.

About the employer

Franco Castaneda - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.