Customer Service Specialist, Remote in Utah

Job overview

The Customer Service Specialist role is remote from a secure home office and is available to applicants in Utah; pay is $14.99–$15.00 per hour. XACT provides customer support services, and this role assists its clients’ customers by phone, email, and live chat. The specialist resolves customer questions and issues, supports product selection and order processes, and coordinates with other departments. Accurate records, clear communication, and thoughtful problem-solving help deliver a smooth customer experience and support company growth.

What you'll do

• Assist customers by phone, email, and live chat with product selection and order questions
• understand customer needs and recommend solutions
• coordinate with other departments on order processing and delivery
• meet performance metrics
• maintain detailed interaction records
• identify opportunities for upselling, cross-selling, or problem-solving
• stay informed about company updates
• contribute to projects and other tasks as needed.

What we're looking for

Skills & competencies

remote

customer service

customer support

phone and email

live chat

order support

utah

xact

$14.99–$15.00 per hour

40 wpm typing

home office required

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• eligible full-time team members may join the company group medical plan
• dental, vision, and supplemental insurance options
• flexible scheduling
• employee support and equipment for home-office work.

Why this role

Remote work is limited to listed states, including Utah. Requires a dedicated, lockable home office, specified computer and wired internet setup, webcam, headset, and ability to type at least 40 WPM. The posting describes flexible scheduling options, including set schedules, split shifts, and on-demand availability.

About the employer

XACT is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.