Sr Patient Experience Representative - Neurology

Job overview

The Sr Patient Experience Representative - Neurology is an onsite hybrid role based in Boston, MA. Compensation is not specified. This position supports the Neurology department at Boston Children's Hospital. This role exists to ensure an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. The representative provides high-level customer service, supports billing processes, and acts as a resource for staff training and process improvement.

What you'll do

• Provides effective service to patients and families.
• Resolves complex issues.
• Greets and registers patients.
• Coordinates with providers.
• Verifies insurance and referral info.
• Collects co-pays.
• Manages daily flow.
• Provides clerical support.
• Trains staff on systems and procedures.

What we're looking for

Skills & competencies

full-time

day shift

boston ma

boston children's hospital

patient experience

neurology

administrative

customer service

healthcare

$2k bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedules, health/vision/dental insurance, and 403(b) retirement plan.

Why this role

Requires 1 year of PER or related healthcare experience.

About the employer

Boston Children's Hospital is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.