Customer Service Specialist

Job overview

The Customer Service Specialist position is an onsite role based in Biddeford, ME. Compensation is not specified for this role, which supports the retail operations team at Sherwin-Williams. This role exists to provide exceptional customer service and support store sales goals. The specialist is responsible for assisting customers with product selection, managing inventory, and maintaining store standards.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

biddeford me

sherwin-williams

retail

sales

customer service

onsite

no degree required

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health and well-being support, skill development, and community engagement.

About the employer

Sherwin-Williams is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.