Onsite Support Technician

Job overview

The Onsite Support Technician role is onsite in Canton, OH. Compensation is not specified. The technician works with MCPC’s Service Delivery teams, engineers, and client stakeholders to resolve technology issues and minimize disruption to users. The role keeps end-user systems operational through advanced desktop support, troubleshooting, device deployment, incident documentation, and coordination with remote and engineering teams. Its purpose is to help client organizations remain productive through responsive, reliable technical support.

What you'll do

• Provide onsite support for desktop, laptop, mobile device, printer, and peripheral issues
• troubleshoot escalated hardware, software, operating system, and network problems
• coordinate with users, the Remote Service Desk, and engineering
• escalate complex incidents and support root-cause analysis
• install, configure, image, deploy, and maintain devices and software
• document incidents and assets
• monitor recurring issues
• coordinate vendor repairs
• and complete approved access requests.

What we're looking for

Skills & competencies

onsite support technician

canton oh

mcpc

desktop support

tier ii

tier iii

windows

microsoft 365

hardware troubleshooting

network connectivity

device deployment

active directory

Work arrangement

• Weekend coverage required

Why this role

Supports Tier II/Tier III enterprise desktop issues and works across end users, the Remote Service Desk, and engineering teams.

About the employer

MCPC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.