Guest Service Agent / Front Desk Agent

Job overview

The Guest Service Agent / Front Desk Agent role is onsite in Leawood, KS, with pay of $16.50–$17.50 per hour based on experience. The hotel offers flexible scheduling, including evenings, weekends, and holidays as business needs require. The position supports guest service at the Overland Park Kansas City Staybridge Suites by IHG. The agent helps create a positive guest experience by welcoming guests, managing check-ins and check-outs, responding to requests, and maintaining accurate records. The role also supports front desk paperwork, lobby upkeep, breakfast service as needed, and other hotel operations.

What you'll do

• Welcome guests
• check guests in and out and assign rooms
• answer and route calls
• respond to guest questions and concerns
• maintain confidential guest records and accurate cash and transaction records
• complete front desk paperwork, logs, and reports
• perform property walks
• assist with breakfast service as needed
• provide wake-up calls
• communicate through the pass-on log
• and assist with laundry and other hotel operations as needed.

What we're looking for

Skills & competencies

guest service agent

front desk agent

full-time

leawood ks

staybridge suites

ihg

tharaldson hospitality management

guest services

check-in and check-out

flexible scheduling

$16.50–$17.50/hr

hotel discounts

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• Career advancement opportunities, daily pay option, employee hotel discounts, flexible scheduling, paid vacation, and eligible-associate medical, dental, vision, 401(k), and profit-sharing benefits.

Why this role

No hotel experience is required; training is provided. Benefits are available to eligible associates.

About the employer

Overland Park Kansas City Staybridge Suites by IHG is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.