Client Service Manager

Job overview

The Client Service Manager role is an onsite position in Albany, NY. Compensation is not specified. The manager leads the client service team at International Benefits Administrators and supports client satisfaction and retention. The role exists to build and maintain client relationships and ensure concerns are resolved promptly. It guides the service team, uses client feedback and data to identify improvements, and coordinates with sales and marketing to support a cohesive client experience.

What you'll do

• Develop strategies to improve client satisfaction and retention
• lead and coach the client service team
• identify upselling and cross-selling opportunities
• collaborate with sales and marketing
• analyze client feedback and data
• resolve complaints
• train and onboard team members
• monitor performance and KPIs.

What we're looking for

Skills & competencies

client service manager

client service

account management

team leadership

client retention

stop loss

tpa experience

kpi monitoring

albany ny

international benefits administrators

health insurance

dental insurance

vision insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• paid time off and holidays
• professional development opportunities.

Why this role

Requires Stop Loss experience and more than three years of TPA experience; candidates must live in the Tri-State Area (NY, NJ, or CT).

About the employer

International Benefits Administrators is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.