Retention Sales Specialist - Bannockburn, IL

Job overview

The Retention Sales Specialist - Bannockburn, IL is a contract, onsite role based in Bannockburn, IL, supporting the WM (formerly Stericycle) business. Compensation is specified at $22.26 - $25.92 per year, and this role supports the company's efforts to retain at-risk customers and maintain profitable revenue levels. This role exists to resolve customer cancellation requests and service quality issues through negotiation and value-based sales strategies. The specialist contributes to the team by managing assigned cases, collaborating with cross-functional departments, and utilizing CRM tools to ensure customer satisfaction and business retention.

What you'll do

• Re-negotiate contracts to retain customer business.
• Utilize value-based sales skills to uncover service issues and provide alternatives.
• Manage assigned cases within service level expectations.
• Collaborate with transportation, billing, and sales departments.
• Maintain accurate records in CRM.

What we're looking for

Skills & competencies

contract

day shift

bannockburn il

sales

retention

customer service

crm

telesales

hybrid

incentive pay

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, Life Insurance, Short-term Disability, Stock Purchase Plan, 401(k) with company match, Paid Vacation and Holidays.

Why this role

Eligible for incentive pay, hybrid office/field environment, and part of a major corporate acquisition.

About the employer

WM is hiring for this role. Industry: Other Waste Collection. Sector: 56.