Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Punta Gorda, FL. Compensation is not specified. The position supports guest service at SpringHill Suites by Marriott Punta Gorda/Downtown, while Kana Hotel Group’s stated mission is to deliver friendly behavior and high-quality service and value to guests. The representative manages front-desk interactions and related shift procedures to support a smooth guest stay. The role handles check-in and checkout, guest questions and complaints, payment procedures, room-status updates, and end-of-shift balancing while maintaining a hospitable and accommodating approach.

What you'll do

• Greet guests and perform check-in and checkout
• follow cash and credit-card procedures
• check room availability and expected departures
• update housekeeping room status
• balance daily activity and perform cashier shift changes
• explain hotel promotions and amenities
• respond to guest inquiries and complaints
• document guest accidents
• work various shifts, including evenings, weekends, and holidays.

What we're looking for

Skills & competencies

guest service representative

punta gorda fl

springhill suites

marriott

kana hotel group

hospitality

front desk

guest check-in

guest checkout

customer service

evenings

weekends

holidays

medical insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental coverage
• 401(k)
• earned wage access
• vacation and sick time
• holiday pay
• bonus opportunities
• brand-specific employee discounts
• long- and short-term disability
• life insurance.

Why this role

Front-desk responsibilities include guest service, cashier procedures, room-status coordination, and shift balancing.

About the employer

SpringHill Suites by Marriott Punta Gorda/Downtown, FL is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.