Customer Experience Specialist

Job overview

The Customer Experience Specialist role is hybrid, with weekly onsite requirements in Urbana, IA. Compensation is not specified. Clickstop’s customer support team serves one of its e-commerce brands and works to deliver on the brand promise. The role exists to provide accurate, timely customer support and resolve issues across phone, email, website, and marketplace channels. It contributes to customer trust and satisfaction by managing orders and post-order concerns, coordinating with internal teams, and identifying process improvements.

What you'll do

• Provide customer support across phone, email, website, and marketplace channels
• process and manage orders and post-order support
• resolve issues
• coordinate with fulfillment and operations
• monitor customer-facing systems and identify process improvements.

What we're looking for

Skills & competencies

customer experience

customer support

e-commerce

phone support

email support

order management

issue resolution

process improvement

urbana ia

hybrid

clickstop

health insurance

dental and vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid holidays and several types of paid time off
• life and disability insurance
• 401(k) match
• ESOP eligibility after one year and minimum hour requirements.

Why this role

Hybrid arrangement includes weekly onsite requirements in Urbana; remote eligibility is limited to residents of Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania.

About the employer

Clickstop is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.