Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Tulsa, OK, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Compensation is $21–$25 per hour. Fiber Pad’s customer service team supports customer relationships and coordinates with internal departments to help meet expectations and deadlines. The representative manages assigned customer accounts and order details, coordinating with purchasing, production, and shipping to support accurate orders and timely delivery. The role also updates the ERP system, communicates delays and options, and follows departmental procedures and quality standards.

What you'll do

• Communicate with assigned accounts
• verify purchase order details and obtain clarifications
• coordinate with purchasing, production, and shipping
• update ERP records
• inform customers about material, production, or shipment delays and available solutions
• provide backup customer service
• follow SOPs and quality standards
• help maintain an organized facility.

What we're looking for

Skills & competencies

customer service representative

tulsa ok

fiber pad

full-time

monday–friday

8:00 a.m.–4:30 p.m.

order entry

erp system

customer accounts

production coordination

shipping coordination

$21–$25 per hour

Work arrangement

• Weekend coverage required

Why this role

Customer-facing role that works closely with purchasing, production, and shipping in a manufacturing environment.

About the employer

FIBER PAD INC. is hiring for this role. Industry: All Other Miscellaneous Fabricated Metal Product Manufacturing. Sector: 33.