Customer Support Specialist

Job overview

The Customer Support Specialist role is onsite in Auburn, CA, and pays $45,000–$50,000 per year. The role supports existing clients of William Witzke Allstate Agency and helps provide a positive, seamless insurance experience. The specialist answers questions, resolves service issues, and assists with policy and account requests. Accurate records, follow-up, and coordination with the agency team help build customer trust, loyalty, and retention.

What you'll do

• Provide customer support by phone, email, and other channels
• assist with policy questions, billing, payments, and account updates
• process policy changes, renewals, endorsements, and service requests
• respond to concerns and explain coverage and options
• assist with claims-related questions and connect customers to appropriate resources
• follow up on unresolved needs
• maintain accurate records
• coordinate with the agency team.

What we're looking for

Skills & competencies

customer support specialist

insurance customer service

policy support

billing inquiries

account updates

claims questions

auburn ca

allstate insurance

$45k–$50k/year

paid training

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance bonus
• health insurance
• paid time off
• training and development
• advancement opportunity.

Why this role

Insurance experience is a plus but not required; a Property & Casualty Insurance License is a plus, with willingness to obtain one after hire if needed.

About the employer

William Witzke - Allstate Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.