Online Member Service Representative
Employment type
Full-time
Work setting
On-site
Location
Indianapolis, IN
Schedule
Day shift
Posted
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Job overview
The Online Member Service Representative role is based in an office in Indianapolis, IN, with the possibility of temporary remote work. Compensation is not specified. Indiana Members Credit Union provides member services through online banking and its mobile app. The representative assists members through live chat and electronic messages, resolves account and digital-service questions, and updates information in the core system. The role supports accurate, responsive service across the credit union’s online and mobile channels.
What you'll do
- Handle live chats
- reply to online banking and mobile app messages
- manage multiple chats and messages
- maintain knowledge of credit union share account and digital products
- update core system information
- research and solve member problems
- communicate by phone and in writing.
What we're looking for
- Skills & competencies
- online member service representativefull-timeindianapolis inindiana members credit unionlive chatonline bankingmobile app supportmember serviceaccount productsproblem solvingepisyssynapsyssome saturdaystemporary remote work
- Work arrangement
- Weekend coverage required
Why this role
Flexible schedule may include some Saturdays; temporary remote work may be requested.
About the employer
Indiana Members Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Credit Unions
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: b503c8f4-e0ba-4485-8d01-44aa7ed9c528