Front Desk Specialist – Shattuck Shelter
Compensation
$22.41 – $28 /hr
Employment type
Full-time
Work setting
On-site
Location
Boston, MA
Schedule
Day shift
Posted
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Job overview
The Front Desk Specialist – Shattuck Shelter role is onsite in Boston, Massachusetts, at 170 Morton Street. Compensation is $22.41–$28.00 per hour. The position supports shelter guests, callers, and visitors in accessing services including emergency shelter, food, medical care, and housing resources. The specialist maintains a safe and welcoming front desk, responds to guest and visitor needs, and helps connect guests with appropriate services and housing resources. Accurate records and sound decisions support the shelter’s day-to-day operations and guest services.
What you'll do
- Assist guests, callers, and visitors in learning about and accessing shelter services
- support a safe and secure environment
- assist guests with housing pathways and referrals
- enter data in HMIS and document reports
- operate the front desk, phone system, security cameras, and screening processes
- respond to requests from staff, vendors, visitors, volunteers, and the hospital community.
What we're looking for
- Skills & competencies
- front desk specialistshattuck shelterboston mapine street innhuman servicesguest serviceshousing resourceshmisshelter operationstuesday–saturday6:45 a.m.–3:15 p.m.$22.41–$28 per hour
- Work arrangement
- Weekend coverage required
Why this role
Tuesday–Saturday, 6:45 a.m.–3:15 p.m.; 40 hours per week. High school diploma or GED and at least one year of human services experience required; bilingual English/Spanish is preferred.
About the employer
Pine Street Inn is hiring for this role. Industry: Temporary Shelters. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Temporary Shelters
- Occupation code
- 43-4171.00
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Listing ID: b5006d90-4f9d-490a-b85f-e9e7a4ba51e8