Call Center Representative

Job overview

The Call Center Representative role is onsite in Hinesville, GA, and pays $7.25–$14.10 per hour. Compensation supports MCI’s customer experience, business process outsourcing, and cloud technology services for clients across multiple industries. This role handles inbound and outbound customer interactions to resolve support issues, provide customer service and technical support, and promote products and services. Representatives help deliver positive customer experiences by researching information, documenting interactions, protecting customer privacy, and escalating complex issues when needed.

What you'll do

• Handle inbound and outbound calls
• resolve customer issues on the first call
• research information across systems
• document interactions and process claims
• guide customers through options
• follow scripts and procedures
• protect customer privacy
• escalate complex issues
• stay current with training and program knowledge
• meet attendance and scheduling requirements.

What we're looking for

Skills & competencies

call center representative

customer service

inbound calls

outbound calls

technical support

customer sales

hinesville ga

mci careers

$7.25–$14.10/hr

full-time

day shift

high school diploma

Work arrangement

• Weekend coverage required

Why this role

No prior call center experience required; comprehensive training provided.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.