Customer Service Manager, Home Care

Job overview

The Customer Service Manager, Home Care role is onsite in Elizabeth City, NC, with compensation of $18 per hour. The role supports individualized in-home care and client satisfaction for All Ways Caring HomeCare.

What you'll do

• Oversee care quality and client satisfaction
• supervise and guide caregivers
• manage employee scheduling and resolve problems proactively
• maintain relationships with referral partners, payors, and clients
• ensure documentation and records are maintained
• and conduct periodic home visits and safety checks.

What we're looking for

Skills & competencies

customer service manager

home care

caregiver supervision

client satisfaction

employee scheduling

home visits

safety checks

elizabeth city nc

all ways caring homecare

$18/hour

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement, campus partnerships, flexible schedules, retention and referral bonuses, benefits, supplemental plans, employee assistance program, 401(k) participation, and career development opportunities.

Why this role

The posting seeks prior scheduling and management or supervisory experience and requires a valid driver’s license and auto insurance.

About the employer

All Ways Caring HomeCare is hiring for this role. Industry: Home Health Care Services. Sector: 62.