Call Center Representative, Guest Service Center

Job overview

The Call Center Representative, Guest Service Center role is onsite in Jacksonville, FL. Compensation is not specified. The position supports the Admissions Department at Jones Technical Institute, a trade school, by helping prospective students schedule interviews with admissions staff. The representative follows up with prospective students and helps the admissions team meet appointment, interview, and lead-generation goals. The role also maintains accurate records, communicates with other departments, and participates in recruitment and school events as needed.

What you'll do

• Respond promptly to phone and internet inquiries by phone or text
• follow up with prospective students using calls, texts, reminders, and email until they are interviewed on campus
• use Verity client management software to record accurate data
• meet appointment-setting, interview, and lead/referral goals
• support admissions team goals
• initiate referral interviews
• maintain communication with admissions and management
• complete daily and weekly performance reports
• participate in product knowledge meetings and training
• attend school and recruitment functions as needed.

What we're looking for

Skills & competencies

call center representative

guest service center

jacksonville fl

compass rose foundation

jones technical institute

admissions

prospective students

appointment scheduling

student follow-up

verity software

lead generation

evenings and weekends as necessary

Work arrangement

• Weekend coverage required

Why this role

Associate degree preferred, but relevant experience may be considered. Evening and weekend work may be necessary; the role involves sitting for eight to ten hours in a call center environment.

About the employer

Compass Rose Foundation is hiring for this role. Industry: Other Technical and Trade Schools. Sector: 61.