File Specialist

Job overview

The File Specialist role is onsite in Acton, MA; compensation is not specified. The role supports the Operations Department’s assessment activities and customer support throughout the certification process.

What you'll do

• Serve as a point of contact for clients and NQA agents and offices
• maintain client and certification information in the EQM database
• complete clerical and administrative assignments
• prepare reports and documentation
• maintain audit sampling planners
• process nonconformance reports and conducted reviews
• schedule activities in OASIS
• track publication deadlines and key performance indicators
• follow up on overdue or rejected audit reports
• and maintain accurate records.

What we're looking for

Skills & competencies

file specialist

acton ma

unitek technical services

certification support

client service

administrative support

oasis database

eqm database

audit reports

ncr processing

scheduling

high school diploma required

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required; two to three years of related customer service, program management, administrative, or similar experience preferred. Requires Microsoft Office proficiency, strong organization and communication, attention to detail, and ability to manage priorities and deadlines.

About the employer

Unitek Technical Services is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.