Technical Support Engineer

Job overview

The Technical Support Engineer role is listed as hybrid in San Francisco, CA, although the description states that it is an onsite role in the San Francisco Bay Area and remote work is not an option. The annual salary is $100,000–$160,000. OSARO develops AI-based autonomous industrial robotic solutions. The engineer resolves customer and system issues and helps improve support processes for robotics and AI systems. By monitoring performance, documenting recurring problems, and collaborating with engineering, product, machine learning, hardware, and infrastructure teams, the role contributes to reliable customer operations and product improvements.

What you'll do

• Handle support requests through Zendesk tickets and phone calls
• monitor system performance and operational metrics and generate dashboards
• use Python scripts and SQL queries to troubleshoot robotics and AI systems
• document issues and resolutions and report recurring problems to development teams
• collaborate with engineering and product teams to improve support protocols
• create and maintain customer-facing knowledge base articles.

What we're looking for

Skills & competencies

technical support engineer

san francisco ca

osaro

full-time

hybrid listing

robotics

ai systems

python

sql

zendesk

customer support

$100k–$160k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and commuter benefits
• generous paid time off
• 401(k)
• paid parental leave.

Why this role

The listing's structured remote type says hybrid, while its description says onsite in the San Francisco Bay Area and that remote work is not an option.

About the employer

OSARO is hiring for this role. Industry: Engineering Services. Sector: 54.