Inbound Customer Service Representative — Tolling

Job overview

The Inbound Customer Service Representative — Tolling role is onsite in Tampa, FL, with pay of $14.00–$15.20 per hour. MCI provides customer experience and business process outsourcing services through contact centers. The representative handles customer inquiries, disputes, and payments while using company systems to resolve issues and support a professional customer experience. The role also includes documenting claims, following program procedures, and escalating issues when needed.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research account information and coordinate with other departments
• process payments and document claims
• follow scripts, policies, and procedures
• escalate issues as needed
• attend training and meetings
• and meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer service

tolling

customer support

contact center

tampa fl

mci careers

full-time

day shift

$14.00–$15.20/hr

paid training

entry-level

customer dispute resolution

payment processing

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits, paid training, advancement opportunities, and incentives.

Why this role

Entry-level onsite role; paid training and advancement opportunities are described. Prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.