Bilingual Customer Service Representative

Job overview

The Bilingual Customer Service Representative role is onsite in Philadelphia, PA; pay is $15–$16 per hour. The position supports American Food Service Depot’s customer service and sales interactions. The representative assists onsite customers, identifies needs, processes requests, documents interactions, and escalates complaints or provides solutions. The role contributes to customer relationships and team goals through clear communication, accurate records, and participation in training.

What you'll do

• Interact with onsite customers to facilitate sales
• identify customer needs and collect relevant information
• provide solutions and build rapport
• document customer interactions
• meet personal and team quotas
• attend training.

What we're looking for

Skills & competencies

bilingual customer service representative

customer service

onsite sales

customer requests

complaint escalation

customer records

philadelphia pa

american food service depot

$15–$16/hour

high school diploma or ged

customer management software

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts
• advancement opportunity
• paid time off
• training and development.

Why this role

The source title identifies the role as bilingual; the description lists a high school diploma or GED and prefers prior customer service experience.

About the employer

American Food Service Depot is hiring for this role. Industry: Food Service Contractors. Sector: 72.