Customer Support Specialist

Job overview

The Customer Support Specialist role is described as 100% in-office at Paylocity’s Guadalajara, Mexico location; remote and hybrid work are not available. Compensation is not specified. Paylocity provides cloud-based HR and payroll software, and this role supports employees of its Spending Accounts and COBRA clients. The specialist receives, prioritizes, documents, and resolves inbound client requests by phone and/or email. The role answers account, coverage, process, and platform questions, troubleshoots cases, and supports customer satisfaction and timely resolution.

What you'll do

• Support client employees with Spending Accounts, COBRA, and related system questions
• prioritize and resolve inbound inquiries
• coordinate with departments on needs and timing
• gather information and recommend solutions
• manage cases through resolution
• maintain inbound call availability
• de-escalate challenging cases
• provide customer service by phone and in writing
• support HSA identity verification.

What we're looking for

Skills & competencies

full-time

customer support specialist

client support

spending accounts

cobra

inbound calls

case resolution

hsa identity verification

paylocity

guadalajara mexico

in-office

associate’s degree

spanish-english preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability coverage
• 401(k) match
• additional perks supporting employees, families, and finances
• career development.

Why this role

The posting requires an associate’s degree and at least one year of customer service experience. Spanish-English fluency and call center experience are preferred. Overtime may be needed, particularly during fall and winter open enrollment.

About the employer

Paylocity is hiring for this role. Industry: Software Publishers. Sector: 51.