Lead Member Services Representative

Job overview

The Lead Member Services Representative role is onsite in Burnsville, MN, at Crunch Fitness – Undefeated Tribe. Compensation is not specified. Undefeated Tribe describes its mission as building fitness communities and supporting members’ health, wellness, and connection. The representative serves as a welcoming point of contact for members and guests while supporting membership sales, check-ins, front-desk operations, and club promotions. The role helps maintain an organized facility and consistent service standards, and may include cleaning beyond shift duties when needed.

What you'll do

• Greet members and guests
• assist with membership, retail, and tanning sales
• promote membership privileges and programs
• support new member enrollment expectations
• check in members and guests
• answer phones
• communicate events
• handle member requests or refer them to a manager
• maintain knowledge of club facilities, services, programs, and schedules
• keep the work area clean and organized
• perform opening and closing checklists and duties.

What we're looking for

Skills & competencies

lead member services representative

burnsville mn

undefeated tribe

crunch fitness

full-time

onsite

member services

front desk

membership sales

customer service

fitness club

cpr/aed

no travel required

free gym membership

Work arrangement

• Weekend coverage required

Benefits & perks

• PTO
• subsidized health, dental, and vision coverage for full-time positions
• basic life and AD&D
• HSA
• short-term disability
• free gym membership.

Why this role

CPR/AED certification is required and may be obtained within 30 days of hire. The posting states no travel is required; visa sponsorship and visa transfers are not offered.

About the employer

Undefeated Tribe LLC is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.