Bilingual Customer Service Specialist (Spanish or Portuguese)

Job overview

The Bilingual Customer Service Specialist (Spanish or Portuguese) is an onsite role based in Waltham, MA. Compensation is not specified, supporting the retail operations team at Sherwin-Williams. This role exists to provide exceptional service to retail and wholesale customers by identifying their needs and recommending appropriate paint and coating solutions. The specialist contributes to store success by maintaining visual standards, managing inventory, and achieving sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

waltham ma

sherwin-williams

bilingual

spanish

portuguese

retail

customer service

sales

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, FSAs, disability, retirement, savings, personal leave, paid parental leave, medical leave, vacation, holidays.

Why this role

Bilingual fluency in Spanish or Portuguese required; multi-location coverage.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.