Desktop Support Specialist, Level III

Job overview

The Desktop Support Specialist, Level III role is onsite in Saint Paul, MN; compensation is not specified. The position provides advanced technical support for end-user technology and related infrastructure. The role resolves complex customer issues, supports technology projects and installations, and maintains daily service responsibilities. It contributes to reliable end-user systems through troubleshooting, documentation, customer coordination, and guidance to team members.

What you'll do

• Provide advanced support and problem resolution for desktops, laptops, servers, network devices, and peripherals
• lead and support IT projects, installations, and technology initiatives
• troubleshoot hardware, software, networking, VoIP, telephony, and audio/video issues
• document procedures, solutions, and installations
• work with customers, IT teams, engineering partners, and management
• advise on equipment standards
• coach and mentor team members as needed
• manage multiple projects and daily support
• prioritize and resolve issues within service levels.

What we're looking for

Skills & competencies

desktop support specialist

level iii

saint paul mn

sunrise systems

it support

windows

microsoft office

mac and ios

voip

networking

servers

audio/video support

Work arrangement

• Weekend coverage required

Why this role

Requires three or more years of customer-facing end-user technology support experience and a high school diploma or equivalent. Skills include Windows, Microsoft Office, Mac/iOS, VoIP, audio/video, servers, and networking.

About the employer

Sunrise Systems Inc is hiring for this role. Industry: Temporary Help Services. Sector: 56.