Insurance Customer Care Representative

Job overview

The Insurance Customer Care Representative role is hybrid, based in Morristown, NJ, with one work-from-home day each week. Compensation is $37,440–$45,760 per year. The agency describes its work as helping protect the community and building lasting policyholder relationships. The representative serves as a first point of contact, helping policyholders understand policies, coverage, and billing, make account changes, and resolve concerns. Accurate records and collaboration with the agency team support a consistent customer experience.

What you'll do

• Assist policyholders as the first point of contact
• answer questions about policies, coverage, and billing
• help update accounts and customer information
• address concerns and seek resolutions
• collaborate with the agency team
• maintain accurate interaction and transaction records.

What we're looking for

Skills & competencies

insurance customer care

customer service

policyholder support

insurance policies

coverage and billing

account updates

morristown nj

allstate insurance

$37,440–$45,760/year

hybrid

one work-from-home day weekly

paid time off

flexible schedule

property and casualty license required

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule
• Monday–Friday schedule
• paid time off.

Why this role

The posting states that the role includes one work-from-home day each week.

About the employer

Allstate Insurance - Alves Santana Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.