Student Retention Officer — Hybrid

Job overview

The Student Retention Officer role is hybrid, with in-person work one to two days per week in Bayamón, Puerto Rico, and remote work the rest of the time. Compensation is not specified. The role supports student retention at Northbrigde University. The officer identifies students who may be at risk of leaving school and follows up with faculty and student-support departments to assess concerns and develop strategies. Tracking referrals and promoting retention activities helps the university respond to barriers that could interrupt students’ studies.

What you'll do

• Contact faculty daily to identify students with attendance, contact, or other issues affecting continued study
• maintain statistics and follow-up records for reported cases
• coordinate daily with counseling and registration departments to assess academic progress and anticipate concerns
• promote co-curricular and extracurricular retention activities
• monitor Campus Vue and compare it with faculty referrals
• submit lists of faculty who do not meet daily reporting policy to program and academic leaders.

What we're looking for

Skills & competencies

student retention

higher education

hybrid

bayamón pr

northbrigde university

monday–friday

alternate saturdays

spanish and english

campus vue

student support

retention activities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical plan including pharmacy, dental, vision, hospital, and emergency coverage
• basic and supplemental life insurance
• 401(k)
• paid holidays
• personal day
• parental leave
• study program
• professional growth.

Why this role

Hybrid schedule: in person in Bayamón one to two days per week and remote the rest of the time. Work hours are Monday–Friday, either 9 a.m.–6 p.m. or 12 p.m.–9 p.m., with alternate Saturdays. Spanish and English fluency required.

About the employer

Northbrigde University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.