Player Services Representative

Job overview

The Player Services Representative role is onsite in Española, NM. Compensation is not specified. The role supports the guest experience at Santa Clara Resort, as described in the posting. The representative helps guests access player services, understand loyalty benefits, and resolve questions or concerns. Accurate account records and coordination with other departments support guest satisfaction, retention, and the resort’s reputation.

What you'll do

• Greet and assist guests courteously
• manage player accounts, including registration and reward tracking
• explain program benefits
• respond to inquiries and resolve complaints
• collaborate with other departments on events, promotions, and player activities
• maintain accurate records of player interactions and transactions.

What we're looking for

Skills & competencies

player services representative

santa clara development corporation

española nm

onsite

guest services

player accounts

loyalty programs

customer inquiries

issue resolution

guest retention

event coordination

flexible hours

evenings and weekends

hospitality

Work arrangement

• Weekend coverage required

Why this role

The posting calls for flexible availability, including evenings, weekends, and holidays. Resort, casino, loyalty-program, bilingual, and customer-service certification experience are preferred qualifications.

About the employer

Santa Clara Development Corporation is hiring for this role. Industry: Other Gambling Industries. Sector: 71.