Director, Retail Customer Operations

Job overview

The Director, Retail Customer Operations role is based in Kinder’s Walnut Creek, CA office, with four days in the office each week. Compensation is $215,000–$240,000 per year. Kinder’s sells more than 100 food products nationwide and is expanding its customer operations. The director leads customer service and order execution across retail and alternative-channel portfolios, develops two senior managers, and establishes processes to support growth. The role aligns sales, planning, inventory, logistics, warehousing, and finance around customer needs and improves service performance and cost-to-serve outcomes.

What you'll do

• Lead and develop the Retail and Alternative Channels Senior Managers
• establish order-management and customer-service practices
• set portfolio priorities and escalation processes
• partner on business plans, launches, promotions, and customer programs
• oversee order-to-delivery performance
• align forecasts, allocation, inventory, and replenishment
• manage complex service issues
• set scorecards and review service and cost metrics
• use root-cause analysis to drive improvements
• standardize procedures and reporting
• coordinate with planning, sourcing, co-manufacturing, quality, inventory, logistics, warehousing, and finance.

What we're looking for

Skills & competencies

director

retail customer operations

kinder’s

walnut creek ca

$215k–$240k/year

customer operations

order management

retail channels

alternative channels

people leadership

order-to-delivery

supply chain

four days in office

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include paid time off, 401(k), bonus or incentive eligibility, equity grants, health benefits, and parental leave, subject to eligibility.

Why this role

Requires 10+ years of progressive customer operations, customer service, order management, or supply-chain experience and 5+ years leading people leaders or multi-team groups. Four office days per week; travel may be required as business needs dictate.

About the employer

Kinder's is hiring for this role. Industry: All Other Miscellaneous Food Manufacturing. Sector: 31.