Customer Success Advisor – Logistics & Transportation Solutions
Compensation
From $50k /yr
Employment type
Full-time
Work setting
On-site
Location
Dallas, TX
Schedule
Day shift
Posted
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Job overview
The Customer Success Advisor – Logistics & Transportation Solutions role is onsite in Dallas, TX, with stated office hours of 8:00 a.m. to 5:00 p.m. Compensation is $50,000 per year. The role supports MW Logistics customers through operational support and customer service for transportation shipments.
What you'll do
- Track and trace shipments through calls, texts, and email
- secure and reschedule pickup and delivery appointments
- clarify load requirements with carriers
- enter customer orders
- monitor trailer pools
- maintain service levels
- provide accessorial approvals
- resolve in-transit problems
- enter EDI reason codes
- and escalate service failures or customer complaints as needed.
What we're looking for
- Skills & competencies
- customer success advisorlogisticstransportation solutionsdallas txmw logisticscustomer serviceshipment trackingfreight brokerageorder entrycarrier coordinationappointment schedulingediin-officeafter-hours and weekend coverage
- Work arrangement
- Weekend coverage required
Why this role
The posting requires at least two years of demonstrated transportation industry experience and two years of customer service experience, or a preferred bachelor’s degree in marketing, logistics, or a related field. Work hours may include after-hours, weekends, and holidays to meet business demands.
About the employer
M W Logistics Llc is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Process, Physical Distribution, and Logistics Consulting Services
- Occupation code
- 43-4051.00
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Listing ID: b3d79384-5305-4d7f-985a-14f5106eacad