Customer Service Team Lead — Onsite Sugar Land

Job overview

The Customer Service Team Lead role is onsite in Sugar Land, TX, with Monday–Friday shifts scheduled between 8:00 AM and 8:00 PM: 8 AM–5 PM, 9 AM–6 PM, 10 AM–7 PM, or 11 AM–8 PM. Compensation is $19 per hour, with quarterly bonus eligibility. The team supports healthcare clients with early-out account services, patient inquiries, and billing support. The lead coaches a customer service team, monitors quality and productivity, resolves operational issues, and supports staff with systems and telephony. The role also reinforces HIPAA compliance and coordinates with internal departments and clients to maintain service delivery.

What you'll do

• Lead and coach customer service staff toward quality and productivity goals
• support system and telephony issues
• monitor performance and conduct monthly one-on-ones
• resolve or escalate operational and client-satisfaction issues
• ensure HIPAA and compliance adherence
• partner with internal departments and clients.

What we're looking for

Skills & competencies

customer service team lead

healthcare revenue cycle

patient inquiries

billing support

team coaching

hipaa compliance

epic preferred

sugar land tx

getixhealth

$19/hr

quarterly bonus eligible

monday–friday

8 am–8 pm shift options

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• company-paid basic life and AD&D insurance
• short- and long-term disability coverage
• 401(k) with company match after eligibility
• paid time off accrual
• and flexible benefit options.

Why this role

The role supports healthcare revenue-cycle services and lists EPIC experience as strongly preferred.

About the employer

Patient Accounting Service Center, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.