Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Chantilly, VA. The salary range is $50,000–$100,000 per year. Fusion Technology provides IT services and solutions for mission-critical U.S. government programs and the Intelligence Community. The technician provides Tier 1 and Tier 2 support for end users, resolving or escalating incidents and service requests. The role helps maintain service desk operations through accurate ticket records, customer communications, troubleshooting documentation, and knowledge content.

What you'll do

• Provide Tier 1 and Tier 2 end-user support for incidents and service requests
• record and update tickets
• document customer interactions
• support knowledge article maintenance
• communicate planned maintenance and service outages
• escalate unresolved issues to higher tiers
• use ticketing, workflow, remote support, endpoint troubleshooting, collaboration, and knowledge management tools
• produce ticket updates, customer communications, troubleshooting notes, and service desk knowledge content.

What we're looking for

Skills & competencies

help desk technician

tier 1 support

tier 2 support

service desk

ticketing systems

end-user support

ts/sci clearance

polygraph

chantilly va

fusion technology

$50k–$100k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Matching 401(k), healthcare plan, employer contribution to HSA, vision and dental plans, life insurance, short- and long-term disability, personal leave, and paid certifications and training.

Why this role

An active TS/SCI clearance with polygraph is required. The posting lists a high school diploma and 1–5 years of relevant help desk or service desk experience; A+ or equivalent and ITIL Foundation are preferred. Benefits include matching 401(k), healthcare, HSA contribution, vision and dental plans, life and disability insurance, personal leave, and paid certifications and training.

About the employer

Fusion Technology is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.