Hearth Support Services Scheduler

Job overview

The Hearth Support Services Scheduler is an onsite role based in Grand Rapids, MI, supporting the Kitchen & Bath and Hearth divisions. Compensation is not specified for this role, which supports the wholesale distribution of HVAC and residential products. This role exists to provide exceptional customer service, process customer orders, and coordinate with internal teams and vendors. The role contributes to the company's operations by ensuring timely order fulfillment, maintaining accurate documentation, and serving as a key point of contact for customers and sales representatives.

What you'll do

• Provide outstanding customer service by responding to customer inquiries via phone and email.
• Enter, process, and maintain customer orders accurately and efficiently.
• Review orders for completeness and resolve discrepancies prior to processing.
• Communicate order status, product availability, pricing, and lead times to customers and internal teams.
• Coordinate with vendors, suppliers, and internal departments to ensure timely order fulfillment.
• Build and maintain positive relationships with customers, contractors, builders, and sales representatives.
• Process purchase orders, customer orders, and related documentation.
• Maintain accurate customer records, files, and system documentation.
• Assist with warranty claims, product returns, credits, and service-related requests.
• Run reports and perform data entry to support department operations.
• Monitor open orders and follow up to ensure timely completion.
• Collaborate with Sales, Purchasing, Warehouse, and Operations teams to resolve customer concerns.
• Participate in team meetings and ongoing training to remain knowledgeable of products, systems, and processes.
• Support additional administrative duties and special projects as assigned.

What we're looking for

Skills & competencies

full-time

day shift

grand rapids mi

daikin

hearth support services scheduler

customer service

order management

administrative

wholesale

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Part of a leading wholesale distributor in Michigan, Ohio, and Indiana.

About the employer

Daikin is hiring for this role. Industry: Facilities Support Services. Sector: 56.