Bilingual Customer Service Specialist (Spanish)

Job overview

The Bilingual Customer Service Specialist (Spanish) is an onsite, full-time role located in Lancaster, PA. Compensation is not specified for this position, which supports the local Sherwin-Williams store team. This role exists to provide expert product advice and excellent service to our customers. The specialist will manage sales transactions, assist with inventory, and ensure the store environment meets company standards to drive sales growth.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

lancaster pa

spanish

bilingual

retail

customer service

sales

paint

sherwin-williams

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for company benefits as per Sherwin-Williams policy.

Why this role

Bilingual Spanish/English required; Full-time schedule.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.