Call Center Manager
Employment type
Full-time
Work setting
On-site
Location
West Palm Beach, FL
Schedule
Day shift
Posted
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Job overview
The Call Center Manager is an onsite role based in West Palm Beach, FL. Compensation is not specified in the posting, and this role oversees reservations, scheduling, and dispatching operations at MV Transportation. This role exists to ensure high-quality service by monitoring call center activities, hold times, and quality assurance. The manager works with reservations, dispatch, and scheduling staff to ensure operations meet company standards and contract requirements.
What you'll do
- Staff the call center
- manage training and re-training
- monitor quality assurance
- oversee ticket store staff
- manage passenger trip requests
- reschedule trips during shortages
- act as union liaison
- act as client liaison
- monitor system efficiencies
- work with payroll support.
What we're looking for
- Skills & competencies
- full-timeday shiftwest palm beach flmv transportationcall center managercustomer serviceonsiteno on-callmanagementdispatch
- Work arrangement
- Weekend coverage required
Why this role
Requires Trapeze experience.
About the employer
MV Transportation is hiring for this role. Industry: Special Needs Transportation. Sector: 48.
Additional details
- Industry sector
- 48
- Industry
- Special Needs Transportation
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: b397159b-839f-4771-b9b2-ea1365995d83