Part-Time Contact Center Specialist

Job overview

The Part-Time Contact Center Specialist role is onsite in Palo Alto, CA; the posting states it is not 100% remote. Compensation is $29–$32 per hour. Stanford Federal Credit Union is a member-owned nonprofit on a mission to improve members’ financial lives. The specialist assists members across phone, chat, secure messages, and SMS, handling account questions and teller transactions while resolving issues and recommending relevant services. The role supports member satisfaction and helps members use the credit union’s products and digital channels.

What you'll do

• Assist members by phone, chat, secure messages, and SMS
• perform teller functions including transfers, stop payments, debit card actions, balance and transaction information, PIN resets, and loan or credit card payments
• identify relevant products and services and support membership goals
• make outbound escalation calls
• resolve account issues
• assist with online and mobile banking setup and troubleshooting
• route callers to appropriate resources
• comply with applicable laws and regulations including the Bank Secrecy Act, Patriot Act, and OFAC requirements.

What we're looking for

Skills & competencies

part-time contact center specialist

palo alto ca

stanford federal credit union

member service

banking

phone support

chat support

teller functions

online banking

$29–$32/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching up to 5% plus additional annual discretionary contributions
• employee recognition program
• commute benefits
• paid sick and vacation time
• paid federal banking holidays
• training and education
• loan rate discounts
• waived fees and deposit bonuses
• Employee Assistance Program.

Why this role

Requires two years of similar or related contact center and banking experience and a high school degree or equivalent; the role is not 100% remote.

About the employer

Stanford Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.