On-Site Guest Service Representative, Overnight

Job overview

The On-Site Guest Service Representative role is onsite in Tacoma, WA, at HomeTowne Studios by Red Roof in Puyallup. Compensation is not specified. The role supports overnight guest service at the hotel property. The representative assists late-arriving guests, handles after-hours inquiries, and serves as the primary overnight contact, helping guests complete check-in and resolving concerns while communicating significant issues to management.

What you'll do

• Assist late-arriving guests with check-in
• verify reservations and assign rooms
• process payments and registration information
• respond to after-hours calls and inquiries
• provide information about amenities, policies, and local services
• address guest concerns
• monitor the front desk and lobby
• communicate significant issues to management
• follow emergency and safety procedures.

What we're looking for

Skills & competencies

guest service representative

overnight

on-site

tacoma wa

hometowne studios puyallup

hotel front desk

guest check-in

reservations

after-hours support

customer service

Work arrangement

• Weekend coverage required

Why this role

Overnight hours; high school diploma or equivalent preferred; hospitality, hotel, customer service, or front desk experience preferred; ability to work independently with minimal supervision.

About the employer

HomeTowne Studios Puyallup is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.