Customer Business Manager

Job overview

The Customer Business Manager role is described as being in the Ithaca, NY area; the listing location is Syracuse, NY. The work is tied to a manufacturing operation, including time in the office and on the production floor, and compensation is not specified. The role supports contract manufacturing customers at a fast-growing food manufacturing company. The manager serves as the primary business liaison for customers, coordinating with plant operations, quality, production, scheduling, supply chain, and leadership. The role helps resolve customer issues, communicate accurate updates, and establish scalable processes for customer management as the business grows.

What you'll do

• Own day-to-day customer relationships and follow through on customer needs
• coordinate with plant operations, quality, production, scheduling, supply chain, and leadership
• move between office and production floor to gather information and solve problems
• provide limited commercial sales support for branded products
• resolve production, quality, scheduling, inventory, and product availability issues
• onboard contract manufacturing customers and products
• improve customer communication and issue-resolution processes.

What we're looking for

Skills & competencies

customer business manager

customer relations

account management

contract manufacturing

food manufacturing

plant operations

production

quality

supply chain

ithaca ny area

syracuse ny

kco resource management

Work arrangement

• Weekend coverage required

Why this role

Combines customer relationship ownership with hands-on coordination between customers and manufacturing operations.

About the employer

KCO Resource Management is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.