Chargeback Analyst II
Employment type
Full-time
Work setting
On-site
Location
Fort Worth, TX
Schedule
Day shift
Posted
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Job overview
The Chargeback Analyst II is an onsite role based in Fort Worth, TX. Compensation is not specified for this position, which supports the financial operations team at Deluxe. This role exists to manage complex chargeback cases across various card brands, including Visa, Mastercard, and Discover. The analyst handles escalated cases, trains team members, and ensures compliance with card brand rules and regulations to protect the company and its merchants.
What you'll do
- Manage chargeback cases from notification to resolution.
- Review documentation to make informed decisions and represent cases to card brands.
- Handle escalated calls and cases from Level 1 analysts.
- Train new team members on daily tasks and maintain relationships with merchants and sales offices.
What we're looking for
- Skills & competencies
- full-timeday shiftfort worth txdeluxechargeback analystfinancial servicesonsiteno on-callbenefits eligiblecustomer service
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, PTO, 401(k) match, Tuition Reimbursement, Disability
Why this role
Requires experience with card brand rules and regulations; Level 2 role with training responsibilities.
About the employer
Deluxe is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Financial Transactions Processing, Reserve, and Clearinghouse Activities
- Occupation code
- 99-9999.99
You'll be redirected to the employer's application page.
Listing ID: b321c557-1c81-4f70-800f-c1097c05463c