Emergency Assistance Representative

Job overview

The Emergency Assistance Representative I role is onsite in Columbus, OH; compensation is not specified. The position supports Impact Community Action’s emergency assistance programs, including HEAP, CSBG, and PIPP+. The representative works directly with customers to assess needs, verify program eligibility, process applications, explain available assistance, and connect people with additional community resources. Accurate, compassionate service helps customers in crisis access appropriate support.

What you'll do

• Greet and inform customers in person and by phone
• conduct interviews to identify needs
• enter and verify application information
• process HEAP and CSBG applications under program guidelines
• communicate with utility companies and human services agencies
• prepare and submit complete application files
• make referrals to internal, external, and community programs
• assist with outreach and roving sites when needed
• advocate with utility vendors and community agencies.

What we're looking for

Skills & competencies

emergency assistance

customer service

community action

heap

csbg

pipp+

application processing

eligibility verification

community referrals

columbus oh

impact community action

Work arrangement

• Weekend coverage required

Why this role

Occasional travel is noted; an Ohio driver’s license and reliable transportation are required.

About the employer

Impact Community Action is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.