Field Service Technician, Vincennes, IN

Job overview

The Field Service Technician role is based in Vincennes, IN, with remote phone support when not traveling and on-site customer service during visits. Compensation is not specified. Arrow International makes charitable gaming products and equipment for gaming and social venues. The technician supports customer equipment through troubleshooting, installation, configuration, repair coordination, and user training. The role aims to resolve issues promptly and maintain customer satisfaction, with extensive travel that can exceed 75% at times and required overtime and standby availability.

What you'll do

• Diagnose hardware and software problems
• log service calls in Salesforce
• provide remote phone support when not traveling
• escalate complex issues
• coordinate parts orders, RMAs, and technical assistance with distributors
• perform on-site installations and support
• configure and program equipment
• train distributors and customers
• follow up with customers and document service activity.

What we're looking for

Skills & competencies

field service technician

vincennes in

arrow international

customer equipment support

hardware troubleshooting

software troubleshooting

installations

customer training

salesforce

travel over 75% at times

overtime required

standby availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Profit-sharing
• 401(k) matching
• benefits
• paid time off, including an additional bonus week every July.

Why this role

Travel can exceed 75% at times; overtime and standby availability are required; work may occur in bingo halls, bars, tribal reservations, and casinos.

About the employer

Arrow International Inc is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.