Insurance Customer Service Representative

Job overview

Insurance Customer Service Representative is an onsite role in Bowling Green, KY, paying $18–$21 per hour. Davis Insurance serves Kentucky and Tennessee communities with personalized insurance coverage solutions. The representative supports clients with policy servicing, billing and coverage questions, renewals, and updates. The role also maintains accurate records, follows up on requests, and works with producers and agency staff to provide responsive client service.

What you'll do

• Serve clients by phone, email, and in person
• assist with policy changes, billing questions, and coverage inquiries
• process endorsements, renewals, and policy updates
• maintain client records
• follow up on requests
• review policies and identify additional coverage opportunities when appropriate
• collaborate with producers and agency staff.

What we're looking for

Skills & competencies

insurance customer service

client support

policy servicing

billing inquiries

coverage questions

endorsements

renewals

bowling green ky

davis insurance

full-time

$18–$21/hr

401(k) matching

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• performance-based bonus
• dental, health, and vision insurance
• paid time off
• training and development
• advancement opportunities.

Why this role

Independent agency serving Kentucky and Tennessee communities since 1993.

About the employer

Davis Insurance Kentucky is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.