Head of Loyalty

Job overview

The Head of Loyalty role is listed in San Antonio, TX. Compensation is described only as competitive, with no numeric amount specified. TrueLoyal provides loyalty software and strategy to consumer brands, combining AI-driven personalization with loyalty program expertise. The role owns loyalty program design and strategy, market insight, the loyalty standard for client work, and the development of AI capabilities for loyalty work. It also represents the company in market-facing settings and helps inform product direction with evidence from customer calls and program data.

What you'll do

• Design loyalty programs and model earn and burn structures, tiers, breakage, redemption, liability, accrual, and pricing
• review live programs and recommend actions
• analyze loyalty market data and customer calls
• work with Product on roadmap evidence
• teach and correct AI outputs
• participate in conferences, panels, podcasts, analyst conversations, and pre- and post-sales discussions
• write about loyalty.

What we're looking for

Skills & competencies

head of loyalty

loyalty strategy

loyalty program design

program economics

ai

consumer brands

customer retention

product roadmap

executive leadership

san antonio tx

trueloyal

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance with $0 deductible and $0 co-pay, dental and vision insurance, flexible spending account option, open PTO, nine paid holidays, 401(k), and company-paid life and AD&D coverage.

Why this role

Reports to the CEO in Executive Leadership; starts without a team. The posting describes occasional travel for conference speaking and pre- and post-sales work.

About the employer

TrueLoyal is hiring for this role. Industry: Software Publishers. Sector: 51.