Customer Service Representative - Air Force Support

Job overview

The Customer Service Representative is an onsite role based in Washington, DC, supporting Air Force personnel with financial and administrative inquiries. Compensation is not specified for this position, which serves the Air Force Financial Service Center and related military departments. This role acts as a primary point of contact for military and civilian personnel, managing inquiries related to military pay, travel systems, and case management. The representative ensures accurate processing of financial transactions and provides professional front-counter assistance to maintain high service standards.

What you'll do

• Manage military and civilian pay inquiries using JMPS and DCPS systems.
• Provide expert assistance with Defense Travel System (DTS) authorizations and vouchers.
• Monitor and resolve cases within the Case Management System (CMS).
• Respond to inquiries via automated call distribution and provide in-person support.

What we're looking for

Skills & competencies

full-time

day shift

washington dc

customer service

military pay

dod

secret clearance

onsite

air force

administrative

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k) match, HSA match, paid time off.

Why this role

Requires active Secret security clearance and experience with DoD financial systems.

About the employer

Teksouth Corporation is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.