Client Services Representative – Clinical Laboratory Call Center

Job overview

The Client Services Representative – Clinical Laboratory Call Center role is onsite in Colorado Springs, CO, with compensation of $20–$24 per hour. Ascend Clinical processes millions of tests each month and provides laboratory testing services. As a front-line contact for clinical clients, the representative handles calls and emails, resolves service issues, documents support, and processes lab-related entries so dialysis clinics receive timely and accurate assistance.

What you'll do

• Handle client-support calls and emails
• make outbound calls about urgent and critical lab results within specified timeframes
• meet contact-center metrics
• document support accurately
• resolve complex inquiries and service problems
• process critical forms and lab draw entries
• maintain a professional image and composure in high-pressure situations.

What we're looking for

Skills & competencies

client services representative

clinical laboratory

call center

colorado springs co

ascend clinical

full-time

onsite

client support

inbound calls

critical lab results

$20–$24/hr

medical laboratory services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

Why this role

The posting requires a high school degree or GED, two or more years of fast-paced call center experience, and working knowledge of Microsoft Office.

About the employer

Ascend Clinical is hiring for this role. Industry: Medical Laboratories. Sector: 62.