Customer Service Representative, Technical
Compensation
$39k – $45k /yr
Employment type
Full-time
Work setting
On-site
Location
Lee's Summit, MO
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative, Technical role is onsite in Lee’s Summit, MO. The listing states a salary range of $39,000–$45,000 per year. Austin Hardware & Supply distributes 11,000 parts nationwide through 11 locations. The representative helps customers resolve technical questions and problems, using clear written and verbal communication and attention to detail. The role calls for computer skills, especially with Microsoft Office and Excel, and experience handling customer service by phone.
What you'll do
- Assist customers with technical problems
- communicate in writing and by phone with empathy
- use Microsoft Office, especially Excel
- follow policies, rules, and regulations
- manage details and customer needs with urgency.
What we're looking for
- Skills & competencies
- customer service representativetechnical customer servicecustomer supportphone supportmicrosoft officeexcelparts distributionlee's summit moaustin hardware & supply$39k–$45k per year
- Work arrangement
- Weekend coverage required
Why this role
A degree is preferred but not required; applicants without a degree need at least two consecutive years of over-the-phone customer service experience.
About the employer
Austin Hardware & Supply Company is hiring for this role. Industry: Other Professional Equipment and Supplies Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Other Professional Equipment and Supplies Merchant Wholesalers
- Occupation code
- 43-4051.00
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Listing ID: b2570c7f-f95e-4d1b-9c73-96c71c348e50